Frequently Asked Questions
This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.
- Why was I charged twice for the same purchase?
- How can I get a purchase refunded?
- I am not getting my receipt emails ...
- Why don't I see the credit for a voided purchase on my billing statement?
- Why was my account frozen after adding a new payment method?
- How do I add a new credit card?
- How do I update or retrieve my account info?
- Why was I charged $1 when I registered my credit card?
- Can I pay by mail?
- How will I be billed for this service?
- How do I redeem my 120 free credits?
- Why am I blocked when I try to make a purchase?
- What is +VAT?
- ERROR MSG: You can buy more credits when you are in the show.
- Why is my model's audio or video delayed or out of sync during a Cam2Cam session?
- When is Cam2Cam Available?
- What if I am not using Chrome or Firefox for Cam2Cam?
- How do I use Cam2Cam Audio Only?
- What kind of camera do I need?
- My Cam2Cam or Cam2Cam Audio Only session will not start in my WebRTC-compatible Browser.
- What is Cam2Cam?
- When is Cam2Cam Audio Only available?
- Which browsers are best for Cam2Cam?
- Can I still use a browser that requires the Flash plugin for Cam2Cam?
- What is Cam2Cam Audio Only?
- Who can see my Cam2Cam video feed?
- The model cannot see and/or hear me.
- How do I control my Cam2Cam mobile feed?
- How do I activate Cam2Cam on my mobile device?
- Cam2Cam is not starting when I tap the button, or is not accessing my mic and cam.
- My model cannot hear me on Cam2Cam mobile.
- How do Cam2Cam mobile and Cam2Cam desktop differ?
- Which mobile browser can I use for Cam2Cam?
- What is Model of the Week, and what do they win?
- How do models win Most Popular Model of the Week?
- What are seasonal contests and what are the rules?
- How do models win Freshest Face of the Week?
- What are daily promo contests and what are the rules?
- How do models win Flirt of the Day?
- What are Hot Nights Contests, and how do models win?
- Does a model need to opt-in to a contest?
- What is Flirt of the Year and how do models win?
- What is Flirt of the Month?
- How do models win Star of the Month?
- Can I choose the screen name I send my DM+ messages from?
- Can I send a DM+ to any model on the site?
- Can a model send me pictures or videos?
- Will I see all DM+ notifications even if I have multiple active screen names?
- How much does it cost to send a Direct Message to a model?
- Is there an additional cost to send pictures or videos?
- Can I message multiple models on the same message chain?
- How do I access DM+ (Direct Message Plus)?
- Can I send pictures or videos to a model?
- Is there a Free Trial for DM+?
- A model sent me a DM+. Do I have to respond?
- What are the rules for DM+?
- What if the model does not answer my DM+?
- Can I exchange phone or video calls with models through DM+?
- Are my DM+ messages truly private?
- How soon will a model answer my DM+?
- How much will I be charged for pics or videos sent over DM+?
- Can I purchase Rewards points with credits?
- Can I send an anonymous Power Boost?
- What can I get with my Flirt Rewards points?
- How do Virtual Gifts work with Flirt Rewards Points?
- How do I redeem my points?
- I think my points are wrong, who should I contact?
- How is my Flirt Rewards status determined?
- How do I earn points?
- How far back in my site history are points accrued?
- Are there limits on what status or level I can reach?
- How do I send a Power Boost using my Flirt Rewards points?
- What are Flirt Rewards?
- What are Flirt Rewards Lifetime Status & Current Level?
- Are there limits on how many Flirt Rewards points I can earn?
- What is a Power Boost?
- What does the crest next to my username mean?
- What are my Status and Level Limits?
- Can a Guest earn points?
- What can I purchase with my credits?
- How does live chat work?
- Who can submit a model review?
- What are the different customer types?
- How do I purchase credits?
- What parts of the site are Free?
- What should I do if I get a strange email request?
- What are Community Lists and how do they work?
- Why does the page layout look weird?
- Why does my chat text appear in dark grey?
- How do I make my profile public or private?
- What are Model Notes and how do they work?
- How do I create a user profile and add a photo or avatar?
- It says I'm already logged in to a live show! Help!
- What is Party Chat?
- What types of shows can I use Performer Deal Codes?
- How do I know if a performer is engaged in a Private Show?
- Are Private Shows available during group chat?
- What happens if I leave the Group Chat?
- How do I use Performer Model Codes?
- Will the performers use toys?
- What's the difference between a Private Show and a Multi-User Show?
- Is tipping allowed during a Group Chat?
- What are Performer Deal Codes?
- How do I start a private show?
- Is Cam2Cam Available in Group Chat?
- My Browsers Crashes/I'm experiencing Java errors during live shows.
- How do Group Chats appear in my show history?
- What is Group Chat?
- What is my daily limit for the Play & Pay?
- Why do I see two shows listed on the same receipt?
- Can I use credits if I'm using Play & Pay?
- When will my card be charged when I use Play & Pay?
- How do I activate Play & Pay?
- Can I use Play & Pay for Party Chat?
- How do I get a higher Play & Pay maximum allowed daily limit?
- Can I use Play & Pay for Tips?
- Can I use a pre-paid card for Play & Pay?
- Which card will be charged for Play & Pay billing?
- Can I use Play & Pay for Group Chat?
- Why is Play & Pay unavailable for me?
- How do I set my own Play & Pay daily spending limit?
- How do I turn Play & Pay off?
- Can I use Play & Pay for Show Offers?
- What is the Access Charge?
- What is Play & Pay?
- When can I use Play & Pay?
- Why can I not use Play & Pay for voyeur shows?
- What do the lock symbols on videos represent?
- What is the Videos section?
- How can I earn credits as a Director?
- What are Feature Shows and how do I access them?
- Why is a Group Show video in my Director's Vault and My Collection?
- What is Show Pass?
- What is the Director's Vault?
- What is the cost for Videos?
- What are Custom Videos?
- What is My Collection?
- What is HD and how do I know when a video is in HD?
- What is the Purge?
- Why are some clips available to VIP members for free?
- How do I use the Report Abuse and Report Issues option?
- What is Director's Cut?
- How can I not share my show recordings?
- If I have a problem playing a video, what do I do?
- What is the difference between Don't Share and Hide?
- Why are my show recordings not available?
- What Happened to My Pay Per Minute History?
- What are video Storyboards and how do I see them?
- What is Model Pass?
- Can I purchase my show recordings?
- How do you define "purchase" in order to remain eligible as a Director?
- Tips for Video Troubleshooting
- What does Ineligible mean?
- How do I change my text color?
- What are the 90-day and 180-day VIP membership options?
- Why don't the VIP pictures load for me?
- Do VIP members get a discount for Show Pass?
- Does everyone see my text in gold?
- How do I find a Feature Show?
- Do the models know I am a VIP?
- Are Feature Shows really free?
- Payment method for recurring billing
- Do VIPs get any free videos?
- How do I manage my screen names?
- Do I get a discount when purchasinng videos?
- How do I cancel my VIP membership?
- Do VIP memberships automatically renew?
- How does my membership work?
